Road Service Benefits Guide
To use this guide: select a topic from the menu below, or for a complete overview of all Road Service benefits scroll down the page. You may also Print a Copy to keep in your glove compartment or in your home for quick reference.
How to Get Help When You Need It Most
1) Request Service:
- Call 1-800-AAA-HELP (1-800-222-4357). Wherever you are in the U.S. and Canada, your call will be dispatched to a nearby AAA/CAA-affiliated service facility that can help you — 24 hours a day, 365 days a year.
- Use Road Service Online Online to request Roadside Assistance online.
2) Provide the necessary information:
To help us and the service facility assist you faster, be ready to give:
- Your name and membership number.
- Your exact location and nearest intersecting street.
- The make, model, color and license number of the vehicle.
- Whatever you can tell us about the trouble you’re having.
- If possible, give us a phone number where you can be reached.
You should remain with the vehicle to receive service. However, exceptions can be made under extenuating circumstances. If you are able to start or move your vehicle before AAA arrives, please be sure to call us and cancel your request. If you can’t contact or reach AAA Roadside Assistance, call the nearest available towing or repair facility. Pay for the service and get an itemized receipt that includes the printed name, address and phone number of the facility. Submit the bill to AAA Reimbursement Services using the appropriate ERS Refund Form.
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Vehicles and services covered under Basic and Plus Membership
Roadside Assistance means 24-hour assistance for mechanical first aid; battery service; tire change; out of fuel; lockout service; extricating; and towing. Roadside Assistance will be provided for the following types of vehicles that you are either driving or riding in at the time of disablement:
- Four-wheeled motor-driven vehicles of the passenger, pleasure, or recreational type (vans, campers, and motor homes), regardless of license plate designation, if those services can be safely delivered.
- Rented passenger vehicles are eligible for service.
- Commercial vehicles meeting the above descriptions.
- Dual-rear-wheel campers/motor homes will be provided all services except towing, extrication/recovery, and tire service. These services are provided to Members with a Plus RV Membership. Dual-rear-wheel unloaded pickup trucks are provided all services except tire service.
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Vehicles and services covered under Plus RV
- Duel-rear-wheel campers/motor homes, motorcycles, travel trailers and boat trailers will be provided towing, extrication/recovery, and tire service.
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Some restrictions apply
What's not covered:
- Service on taxis, limousines.
- Members will be required to pay for towing a light duty utility trailer attached to a covered vehicle.
- Truck bodies other than pick-ups.
- Service to an unattended vehicle, except with prior approval from AAA.
- Service to a vehicle if current registration cannot be produced.
- Service to vehicles that are not legally drivable.
- Service to loaded vehicles that are determined by AAA to be unsafe to provide service or tow.
- Service to a vehicle that is snowbound which includes unplowed streets and driveways.
- Service to a vehicle driven into an area not intended for public travel, such as vacant lots, beaches, open fields, barricaded streets, or yards.
- Service to a vehicle disabled at a garage or service station where the necessary repair service is available.
- More than one tow per vehicle per disablement.
- The cost of repair parts and labor.
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Additional Points
- Basic members may have their vehicle towed to the responding AAA facility or up to three (3) miles to any other destination at no charge. AAA Plus members may have their vehicle towed to the responding AAA facility or up to one hundred (100) miles to any other destination at no charge up to 4 times per year. Tolls are not covered.
- Basic and Plus members are entitled to four (4) roadside assistance calls per member per membership year. AAA Mid-Atlantic will continue to provide service to members who exceed the four-call allowance; however, members will be required to pay for each additional call at AAA member rates.
- If you are upgrading your Basic membership to AAA Plus or AAA Plus RV membership, or if you recently joined the club and enrolled in AAA Plus or AAA Plus RV membership, you can begin to use the additional Plus services seven (7) days after your Plus or Plus RV membership has been processed. Plus and Plus RV members who are more than 30 days past due on paying their renewal dues, can begin to use the additional Plus services seven (7) days after their renewal payment has been processed. Members are provided Basic Membership coverage during these seven days. This also applies to Associate members added to existing AAA Plus or AAA Plus RV membership.
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AAA Liability
We have contracted independent service facilities to provide Roadside Assistance. AAA shall not be liable for any damage, injury or loss occasioned by or resulting from rendering, attempting rendering, or failure to provide any Roadside Assistance or towing service or failure thereof by an independent service facility.
The independent service facilities are not agents of AAA, nor is AAA an agent for them. They are solely responsible for their actions. Any arrangements for subsequent, non-emergency repairs are between you and the service facility.
Further information about Roadside Assistance and other member services and benefits is available by calling 1-866-MEMBERS or by writing to 1 River Place, Wilmington, DE 19801.
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Additional Benefits
Emergency Check Acceptance: If you need Roadside Assistance or emergency repairs not covered by AAA membership, just show your AAA membership card and you can pay for the service or the repairs with a personal check for up to $250 at any AAA/CAA Independent Service Facility throughout the United States and Canada.
Alternative reimbursement: If AAA Roadside Assistance is not available and you obtain service from a non-AAA facility, you are entitled to reimbursement up to the amount it would have cost us to provide the covered service under similar circumstances. You must make every effort to secure Roadside Assistance through AAA first*.
Auto travel accident expense**: To qualify for this benefit, the following criteria must be met:
- The car you are in is disabled due to a traffic accident that results in a police report.
- You're 100 miles or more from home.
- The car cannot be safely driven.
You will be reimbursed up to $200 for reasonable and unanticipated expenses, such as car rental fees, lodging and meals associated with that disablement. Please contact Member Relations for further details and reimbursement procedures.
Legal Defense Reimbursement**: You may be reimbursed for up to $1,000 for attorney's fees if you are charged with a motor vehicle violation that you believe is unjust. After your trial, ask us for a reimbursement application via phone or at your local AAA office. Complete and return it to Member Relations along with a not guilty plea entered, your attorney's bill, and a copy of the citation and a final judgment. A check will then be forwarded to you based on the following schedule:
Manslaughter by Automobile
- Representation in Primary Court: $400
- Representation in any Higher Court: an additional $600
- Maximum Benefit: $1,000
Assault & Battery by Automobile
- Representation in Primary Court: $100
- Representation in any Higher Court: an additional $150
- Maximum Benefit: $250
Moving Traffic Violation
- Representation in Primary Court: $50
- Representation in any Higher Court: an additional $75
- Maximum Benefit: $125
Crime Prevention**: A reward of up to $1,000 will be offered for information leading to the arrest and conviction of anyone who steals or vandalizes your vehicle.
You should display your AAA Crime Prevention sticker prominently on your car. It warns that AAA will pay up to $1,000 for information leading to the arrest and conviction of anyone responsible for motor vehicle theft, willful destruction of motor vehicle personal property, or leaving the scene of an accident after causing bodily injury or property damage. The AAA Crime Prevention sticker is available upon request.
Witnesses should call 1-800-AAA-HELP (1-800-222-4357) to get details on how to receive the reward once the accused has been tried and convicted of auto theft and/or vandalism. Note: Members and immediate family members are ineligible to receive a reward with respect to their own vehicles.
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Take advantage of these benefits by contacting
AAA Mid-Atlantic
Member Relations
PO Box 6032
Newark, DE 19714-6032
1-800-763-8200
To apply for reimbursement consideration, please submit an original itemized receipt for service to us within 30 days. To request a reimbursement form or to find out more about AAA reimbursement procedures:
- Print a reimbursement form on AAA.com
- Call us at 1-800-763-8200
- Write us at: AAA Mid-Atlantic, Member Relations, P.O. Box 6032, Newark, DE 19714-6032
We will not be responsible for any charges you may incur when your vehicle is ordered towed or impounded by police authority due to a traffic violation or other unlawful act, including scofflaw violations.
*Some toll roads provide their own roadside assistance and will not permit AAA to come to your assistance. In some of these cases, your membership card will be accepted in lieu of payment. Otherwise, just pay for the service, get an itemized receipt, and submit it to us for reimbursement consideration.
**Basic Membership benefit amounts shown. Plus Members can get up to $2,000 in reimbursement.